When you access or use our Services, we automatically collect information about you, including:
We may also obtain information from other sources and combine that with information we collect through our Services.
We may use information about you for various purposes, including to:
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
We may also work with other websites or platforms to serve ads to you as part of a customized campaign, unless you notify us that you prefer not to have information about you used in this way. To opt out, click here or if located in the European Union click here. Please note you will continue to receive generic ads.
In the case of personal information we handle or receive on behalf of a customer for our products and monitoring services (“Customer PI”), we have no direct relationship with the customer’s employees or other individuals with whom that customer may interact with respect to the Services. If you are such an employee or individual and are seeking access to, or would like to correct, amend or delete, Customer PI, you should direct your query to the applicable customer (but the foregoing will not limit EU individuals from requesting EU Data as provided below). We will respond within a reasonable timeframe to a customer’s request to remove Customer PI.
We will not use Customer PI except for the purpose of providing and supporting the Services for the applicable customer. Customer PI will be retained for as long as needed for that purpose and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Turbine Labs has implemented security measures to protect personal information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
Turbine Labs is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer and storage of information in and to the U.S. and other countries, where you may not have the same rights and protections as you do under local law.
In connection with Turbine Labs’s processing of personal data it receives in the U.S. from the European Union (“EU Data”), Turbine Labs participates in, and has certified its compliance with, the EU-U.S. Privacy Shield Framework. Turbine Labs is committed to subjecting all EU Data, in reliance on the Framework, to the Framework’s applicable Principles. For purposes of enforcing compliance with the Framework, Turbine Labs is subject to the investigatory and enforcement authority of the U.S. Federal Trade Commission. For more information about the Principles, please visit the U.S. Department of Commerce’s Privacy Shield website.
Without limiting the above, Turbine Labs adheres to the Principle of Accountability for Onward Transfer. As noted in “Sharing of Information” above, we may transfer personal information (including EU Data) to our vendors, consultants and other service providers who need access to such EU Data to carry out work on our behalf. Under certain circumstances, we may remain liable for the acts of those third-party service providers for their handling of EU Data that we transfer to them. Under certain circumstances, we may be required to disclose EU Data in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
EU individuals have rights to access personal data about them, and to limit use and disclosure of their personal data. If you believe Turbine Labs holds EU Data about you, and wish to request access (or to limit use or disclosure) of such EU Data, you can submit a written request to the point of contact listed in the “Contact Us” section below. If the requested EU Data is Customer PI, please include the name of the applicable customer in your request; we will refer the request to that customer to respond directly to you and will support them as needed to respond to your request. We will respond to all requests within a reasonable timeframe. You may also contact the customer directly as noted in the “Information Collected on Behalf of Customers” section above.
Please direct any inquiries or complaints regarding our compliance with the Principles to the point of contact listed in the “Contact Us” section below. If Turbine Labs does not resolve your complaint, you may submit your complaint free of charge to Turbine Labs’s U.S.-based third party dispute resolution provider and designated Privacy Shield dispute resolution provider here:https://feedback-form.truste.com/watchdog/request. Under certain conditions specified by the Principles and more fully described on the Privacy Shield website athttps://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may also be able to invoke binding arbitration to resolve your complaint.
Our customers may access, update or change personal information they have provided by logging into the Services or emailing us at firstname.lastname@example.org.
Customers may deactivate their accounts by emailing us at email@example.com, but note that we may retain certain personal information as necessary to comply with our legal obligations or for legitimate business purposes, such as to resolve disputes or enforce our agreements. We may also retain cached or archived copies of personal information for a certain period of time.
If you are an individual with whom one of our customers interacts with respect to the Services (e.g., an employee of a customer), as noted above, you should direct any requests regarding access, modification or deletion of personal information to the applicable customer.
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You may opt out of receiving promotional emails from Turbine Labs by following the instructions in those emails or by emailing firstname.lastname@example.org. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.